Shipping and Returns

Orders are processed immediately and shipped out within 3 days of receipt.

Returns or exchanges are accepted within 14 days of receipt. To be eligible for a return or exchange, the item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The return shipping cost is to be covered by the purchaser.

To start a return or exchange, you can contact us at info@hibi-jp.ca. Once the request is accepted, you will receive the instructions on how and where to send your package. Items sent back to us without first requesting a return or refund will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hibi-jp.ca.